Medihelp is one of the largest open medical aid schemes in South Africa. We provide quality, affordable medical aid cover to more than 220 000 South Africans.
The healthcare industry is a challenging one in which to work. As a medical aid scheme we need to strike a delicate balance between making healthcare more accessible and managing rising healthcare costs, whilst complying with relevant legislation. Then, there’s the challenge of retaining customer loyalty – and attracting new members – by offering innovative and attractive products and delivering exceptional customer service. No mean feat!
Industry experience is invaluable in providing top-notch products and services to our members and Medihelp has over 100 years’ experience in the medical schemes industry to draw upon.
We’re proud to take responsibility for managing the healthcare needs of over 220 000 lives. One of the largest medical schemes in the country, we service our large membership base from our head office in Pretoria and regional offices in Cape Town, Durban, Bloemfontein and Port Elizabeth.
We know that our success as an organisation depends on keeping our customers happy. Medihelp’s organisational culture emphasises customer-centricity – that is, the customer is the centre of our focus. Our focus on customer service and satisfaction has been rewarded with strong customer loyalty. And we’ve been consistently rated amongst the best when it comes to client service, as demonstrated by Consulta’s Customer Service Index survey.
We believe that to achieve customer satisfaction, we need to encourage employee satisfaction, as well. Medihelp currently employs 720 highly skilled – and contented – personnel. But don’t take our word for it – for three consecutive years, Medihelp has been rated amongst the top ten companies in the Deloitte Best Company to Work For survey.