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Whether you have a general enquiry, need to pre-authorise healthcare services, or want to join Medihelp, you can get all our contact numbers here…


General enquiries
Call Centre: 
086 0100 678 (General enquiries) 
+27 12 334 2000 (International)

Email: medihelp@medihelp.co.za
Fax: 012 336 9540


Medihelp head office 
Postal address 
PO Box 26004
Arcadia
0007


Street address 
410 Steve Biko Road
Arcadia
Pretoria


GPS Coordinates
Strata East
25°44'30.23" S
28°12'13.39" E


Strata West
25°44'29.91" S
28°12'10.36" E 


Phone ER24 on 084 124 in case of a medical emergency


 

Regional offices

 
Bloemfontein Port Elizabeth
The Office Park Unit 6
Cnr Third & President Reitz Avenues
Westdene
Bloemfontein
9301

GPS Coordinates
29°06'27.79" S
26°12'19.33" E
First floor
Fairview House Building
66 Ring Road
Greenacres
Port Elizabeth
6057

GPS Coordinates
33°57'2.7" S
25°34'31.3" E
Cape Town Durban
Office Block 4
De Tijger Office Park
Cnr Hannes Louw &
Mcintyre Road
Parow
7500

GPS Coordinates
33°53'23.51" S
18°35'11.85" E
Groundfloor Unit 1
Sasfin House
7 The Boulevard Street
Westway Office Park
Westville
Durban

Report fraud

 
Fraudline
Tel: 012 334 2428
Fax: 012 336 9538
Email: fraud@medihelp.co.za or bedrog@medihelp.co.za

Membership enquiries

 
Call Centre: 086 0100 678
Fax: 012 336 9540
Email: membership@medihelp.co.za

Click here if you are a member and want to access your membership site.

Hospital authorisation

 
Medihelp
Tel: 086 0200 678
Fax: 012 336 9535             

hospitalauth@medihelp.co.za

HIV/Aids

 
(All information will be treated confidentially)
OneHealth/Optipharm
Tel: 086 0906 090
Fax: 086 500 9822
Emergencies: 083 564 9978
Email: medihelp@onehealth.co.za

Dental procedures

 
Denis
Tel: 086 0104 941
Fax: 086 6770 336
Email: medihelpenq@denis.co.za

Optometrists

 
Preferred Provider Negotiators (PPN)
Tel: 086 0103 529 or 086 1101 477
Website: www.ppn.co.za

Council and Registrar of Medical Schemes

 
The Council and Registrar of Medical Schemes handle all disputes between medical schemes and their members which cannot be solved internally.

Tel: 012 431 0500 Email: complaints@medicalschemes.com Website: www.medicalschemes.com

Email addresses

 
  • All general enquiries
  • Medical procedures obtained abroad
  • Prostheses (EVARS, restorative/reconstructive)
medihelp@medihelp.co.za
Membership enquiries membership@medihelp.co.za
Dental procedures medihelpenq@denis.co.za
HIV/Aids programme medihelp@onehealth.co.za
Claims enquiries enquiries@medihelp.co.za
Report fraud fraud@medihelp.co.za
Prescribed Minimum Benefits pmb@medihelp.co.za
Chronic and PMB medicine and more than 30 days’ medicine supply medicineapp@medihelp.co.za
Medicine enquiries medichron@medihelp.co.za
Services to brokers brokers@medihelp.co.za
Hospital authorisation hospitalauth@medihelp.co.za