At Medihelp, we strive to create genuine customer value and believe that a hands-on approach is key to maintaining a trusted and mutually beneficial relationship.
Since we realize that each business has its own unique requirements, we are able to tailor a healthcare service solution to suit all your employees’ needs. Our value-added services include the following:
Dedicated relationship consultant – appointed to visit your offices regularly according to a planned schedule or when necessary. Our consultants are trained in all areas of the business and are therefore able to provide valuable support and assistance to your Human Resources department, individual employees as well as the appointed healthcare consultant. Services include:
- Benefit option training
- Web site training
- Group accounting training
- Presentations to newly-appointed employees and existing members
- One-to-one appointments with members on request
- On-site enquiry services
- Providing relevant industry information on an ongoing basis
- Coordinate wellness days
- Facilitate and support the year-end benefit option choice process
- Representation at committee and union meetings
- Statistical and group profile reporting
Dedicated subscription recoveries personnel – your Human Resources and/or Payroll division will have direct access to a dedicated person for assistance with statements, reconciliations and payment queries as well as changes to membership details, e.g. registration/deregistration of dependants, resignations and annual benefit option changes.
Management information – you will receive a comprehensive group profile report that provides vital statistics and information on the membership, claims and health profile as well as service delivery to members of the group.
Electronic newsletter – our group contacts will receive important Scheme and industry information via our electronic newsletter called MNews. We also focus on member education with regard to benefit utilisation as well as relevant health tips, which can be circulated to employees.
Staff wellness days – these are held on-site at your premises and it is a fun way of creating awareness with employees about their health and lifestyle. It consists of various assessments, e.g. cholesterol and glucose levels, nutrition and stress as well as eyesight. The result are analysed and a group report is provided that highlights the key risk factors identified in the measurements. In addition, the employees who participated in the assessments are given individual feedback on any areas of potential risk.