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contact medihelp


Medihelp customer care:

086 0100 678 (General enquiries) 
+27 12 334 2000 (International)

Phone our call centre
Mondays to Thursdays: 07:00 to 17:00
Fridays: 08:00 to 16:00

Fax: 012 336 9540
Email: enquiries@medihelp.co.za

Medihelp head office

Postal address
PO Box 26004
Arcadia
0007


Street address
410 Steve Biko Road
Arcadia
Pretoria


Visit us
Mondays to Fridays: 07:30 to 16:00

Medical emergency services as well as emergency medical transport

Netcare911
Tel: 082 911

Report fraud

Fraudline
Tel: 012 334 2428
Fax: 012 336 9538
Email: fraud@medihelp.co.za

Membership enquiries

Call Centre: 086 0100 678
Fax: 012 336 9540
Email: membership@medihelp.co.za

Click here if you are a member and want to access the Medihelp member secure website.

Hospital authorisation

Tel: 086 0200 678
Fax: 012 336 9535             
Email: hospitalauth@medihelp.co.za

HIV/Aids programme & post-exposure prophylaxis (PEP)

Disease management programme
LifeSense
Tel: 0860 50 60 80
Emergencies: 0860 50 60 80
(18:00 - 08:00, Public Holidays and Weekends)
Fax: 0860 80 49 60
Enquiries: enquiry@lifesense.co.za
Script and pathology: results@lifesense.co.za
Medicine
Dis-Chem Direct
Tel: 011 589 2788
Fax: 086 641 8311
Email: direct@dischem.co.za
or
Medipost
Tel: 012 426 4000
Fax: 086 688 9867
Email: life@medipost.co.za

Dental procedures

Dental Risk Company (DRC)
Tel: 012 741 5143
Fax: 086 687 1285
Email: medihelp@dentalrisk.com

Optical services

Preferred Provider Negotiators (PPN)
Tel: 086 1103 529 or 086 1101 477
Email: info@ppn.co.za
Website: www.ppn.co.za

Council and Registrar of Medical Schemes

The Council and Registrar of Medical Schemes handle all disputes between medical schemes and their members which cannot be resolved between themselves.

Tel: 086 1123 267
Email: complaints@medicalschemes.com
Website: www.medicalschemes.com

Email addresses

All general enquiries

enquiries@medihelp.co.za
Request to register a new dependant or membership applicationsnewbusiness@medihelp.co.za 
Enquiries relating to your membership membership@medihelp.co.za 
Submission of claimsFax: 012 336 9556
Email: claims@medihelp.co.za
Submission of optometry claimsinfo@ppn.co.za
Submission of dental claims medihelp@dentalrisk.com 
Enquiries relating to dental services medihelp@dentalrisk.com 
Authorisation for hospitalisation, in-hospital services and specialised radiology hospitalauth@medihelp.co.za 
Authorisation for private nursing, hospice and sub-acute care facilities hmanagement@medihelp.co.za
Chronic renal dialysis and oxygen administered at home preauth@medihelp.co.za
Applications for oncology/cancer treatmentoncology@medihelp.co.za
Oncology medicine
Dimension Prime 1, 2 and 3 Network





Necesse

All other Medihelp options

Dis-Chem Oncology
oncology@dischem.co.za
or
Medipost
oncology@medipost.co.za

Medihelp network pharmacy

Any pharmacy
HIV/Aids programme
HIV/Aids disease management programme

HIV/Aids medicine

enquiry@lifesense.co.za

Medipost
life@medipost.co.za
or
Dis-Chem Direct
direct@dischem.co.za
Supplier enquiries relating to network registration/deregistration GPnetwork@medihelp.co.za
Prescribed Minimum Benefits
Enquiries and registrations

Applications for chronic and PMB medicine

enquiries@medihelp.co.za

medicineapp@medihelp.co.za
Report fraudfraud@medihelp.co.za
Services to advisers
brokers@medihelp.co.za
 

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