contact medihelp


Medihelp customer care:

086 0100 678 (General enquiries) 
+27 12 334 2000 (International)

Fax: 012 336 9540
Email: enquiries@medihelp.co.za

Medihelp head office

Postal address
PO Box 26004
Arcadia
0007


Street address
410 Steve Biko Road
Arcadia
Pretoria

Report fraud

Fraudline
Tel: 012 334 2428
Fax: 012 336 9538
Email: fraud@medihelp.co.za

Membership enquiries

Call Centre: 086 0100 678
Fax: 012 336 9540
Email: membership@medihelp.co.za

Click here if you are a member and want to access the Medihelp member secure website.

Hospital authorisation

Tel: 086 0200 678
Fax: 012 336 9535             
Email: hospitalauth@medihelp.co.za

HIV/Aids programme & post-exposure prophylaxis (PEP)

Disease management programme
Halocare
Tel: 086 014 3258
Emergencies: 071 786 4520
Fax: 086 570 2523
Email: medihelp@halocare.co.za

Disease management programme - New registrations
Fax: 086 570 2523
Email: enrolments@halocare.co.za
Medicine
Dis-Chem Direct
Tel: 011 589 2788
Fax: 086 641 8311
Email: direct@dischem.co.za

Dental procedures

Denis
Tel: 086 0104 941
Fax: 086 6770 336
Email: medihelpenq@denis.co.za

Optometrists

Preferred Provider Negotiators (PPN)
Tel: 086 1103 529 or 086 1101 477

Email: info@ppn.co.za

Website: www.ppn.co.za

Council and Registrar of Medical Schemes

The Council and Registrar of Medical Schemes handle all disputes between medical schemes and their members which cannot be resolved between themselves.

Tel: 012 431 0500
Email: complaints@medicalschemes.com
Website: www.medicalschemes.com

Email addresses

All general enquiries

enquiries@medihelp.co.za
Request to register a new dependant or membership applicationsnewbusiness@medihelp.co.za 
Enquiries relating to your membership membership@medihelp.co.za 
Submission of claimsFax: 012 336 9556
Email: claims@medihelp.co.za
Submission of optometry claimsinfo@ppn.co.za
Submission of dental claims claims@denis.co.za 
Enquiries relating to dental services medihelpenq@denis.co.za 
Authorisation for hospitalisation, in-hospital services and advance radiology hospitalauth@medihelp.co.za 
Authorisation for private nursing, hospice and sub-acute care facilities hmanagement@medihelp.co.za
Chronic renal dialysis and oxygen administered at home preauth@medihelp.co.za
Applications for chronic and PMB medicinemedicineapp@medihelp.co.za
Applications for oncology/cancer treatmentoncology@medihelp.co.za
Oncology medicine for Dimension Prime Network optionsoncology@dischem.co.za
HIV/Aids programmemedihelp@halocare.co.za
Supplier enquiries relating to network registration/deregistration GPnetwork@medihelp.co.za
Prescribed Minimum Benefitspmb@medihelp.co.za
Report fraudfraud@medihelp.co.za
Services to advisers
brokers@medihelp.co.za

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