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Contact list

medihelp contact list

Whether you have a general enquiry, need to pre-authorise healthcare services, or want to join Medihelp, you can get all our contact numbers here...
We have the benefit of experience
Call Centre: 
086 0100 678 (General enquiries) 
+27 12 334 2000 (International)

Email: enquiries@medihelp.co.za
Fax: 012 336 9540


Medihelp head office
Postal address
PO Box 26004
Arcadia
0007


Street address
410 Steve Biko Road
Arcadia
Pretoria

Regional offices

 
Bloemfontein Port Elizabeth
The Office Park Unit 6
Cnr Third & President Reitz Avenues
Westdene
Bloemfontein
9301

GPS Coordinates
29°06'27.79" S
26°12'19.33" E
First floor
Fairview House Building
66 Ring Road
Greenacres
Port Elizabeth
6057

GPS Coordinates
33°57'2.7" S
25°34'31.3" E
Cape Town Durban
Office Block 4
De Tijger Office Park
Cnr Hannes Louw &
Mcintyre Road
Parow
7500

GPS Coordinates
33°53'23.51" S
18°35'11.85" E
Groundfloor Unit 1
Sasfin House
7 The Boulevard Street
Westway Office Park
Westville
Durban

Report fraud

 
Fraudline
Tel: 012 334 2428
Fax: 012 336 9538
Email: fraud@medihelp.co.za or bedrog@medihelp.co.za

Membership enquiries

 
Call Centre: 086 0100 678
Fax: 012 336 9540
Email: membership@medihelp.co.za

Click here if you are a member and want to access your membership site.

Hospital authorisation

 
Medihelp
Tel: 086 0200 678
Fax: 012 336 9535             

hospitalauth@medihelp.co.za

HIV/Aids

 
(All information will be treated confidentially)
OneHealth/Optipharm
Tel: 086 014 3258 (OneHealth)
Tel: 086 090 6090 (Optipharm)             
Fax: 086 644 4945
Emergencies: 071 786 4520 (OneHealth PEP)
Emergencies: 083 564 9978 (Optipharm)
Email: medihelp@onehealth.co.za

Dental procedures

 
Denis
Tel: 086 0104 941
Fax: 086 6770 336
Email: medihelpenq@denis.co.za

Optometrists

 
Preferred Provider Negotiators (PPN)
Tel: 086 0103 529 or 086 1101 477
Website: www.ppn.co.za

Council and Registrar of Medical Schemes

 
The Council and Registrar of Medical Schemes handle all disputes between medical schemes and their members which cannot be resolved between themselves.

Tel: 012 431 0500
Email: complaints@medicalschemes.com
Website: www.medicalschemes.com

Email addresses

 

All general enquiries

enquiries@medihelp.co.za
Request to register a new dependant or membership applications newbusiness@medihelp.co.za 
Enquiries relating to your membership  membership@medihelp.co.za 
Submission of claims claims@medihelp.co.za
Submission of optometry claims info@ppn.co.za
Submission of dental claims  medihelpenq@denis.co.za 
Authorisation for hospitalisation, in-hospital services and advance radiology  hospitalauth@medihelp.co.za 
Authorisation for private nursing, hospice and sub-acute care facilities  hmanagement@medihelp.co.za
Chronic renal dialysis and oxygen administered at home  preauth@medihelp.co.za
Applications for chronic and PMB medicine medicineapp@medihelp.co.za
Applications for oncology/cancer treatment  oncology@medihelp.co.za
Supplier enquiries relating to network registration/deregistration  GPnetwork@medihelp.co.za
HIV/Aids programme medihelp@onehealth.co.za
Prescribed Minimum Benefits pmb@medihelp.co.za
Report fraud fraud@medihelp.co.za
Services to advisers
brokers@medihelp.co.za
 
Phone ER24 on 084 124 in case of a medical emergency