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Company profile

Medihelp Medical Scheme is one of the top five open medical schemes in South Africa and has a solid reputation, continuously adapting successfully to an ever-changing healthcare industry. With more than 112 years’ experience, the Scheme covers more than 200 000 lives and follows an individualised engagement approach to meet the diverse healthcare needs of its members. A strong ethical thread is interwoven throughout the entire Medihelp organisation, with a focus on maintaining excellence through a competitive product offering and award-winning service experience to give members the peace of mind that their healthcare needs are in safe hands.

A good investment in your health

A good investment in your health

  • Medihelp’s solvency level is consistently well above the industry requirement, with a 2017 solvency level of 28,56% and a 2,1% net growth in its member base.
  • With an AA- rating from Global Credit Rating, Medihelp’s claims payment ability is guaranteed.
  • Medihelp’s customer base continues to grow at an average age of 37 years, contributing to a healthy risk pool.

Award-winning service

Award-winning service

Medihelp was rated first in overall customer satisfaction in the 2018 South African Customer Satisfaction Index (SA-csi) for medical schemes, and was the only open medical scheme in South Africa to see improved service delivery levels in 2018.

Medihelp also took the outright lead in the measurement of treating customers fairly and providing products and services that measured up to our customers’ expectations, indicative of the success of our endeavours to add more value to your membership experience. This includes our free online wellness programme, HealthPrint, access to multiple service platforms, and annually ensuring that product changes and contribution amendments remain competitive and increase access to healthcare services.


Medihelp's Annual Report and AGM

Medihelp's Annual Report and AGM

Medihelp’s Annual General Meeting (AGM) for 2017 took place on 21 June 2018, where we presented our 2017 Annual Report containing detailed information about the Scheme’s financial performance and strategic priorities for the future. Click below to view a pdf copy of the 2017 Annual Report, or view copies of our past annual reports.


careers@medihelp

Have you always wanted to work for an organisation that will embrace your creativity, input and the value you have to offer? Do you wish you had an employer that really knows you? Do you want to be part of a trustworthy, reputable, well-established and financially stable company? Then Medihelp Medical Scheme is just the employer you’re looking for!

If you are interested to be part of the Medihelp team, please click here to apply for vacancies online.

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