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Medihelp Head Office
Head office postal

Postal address

PO Box 26004
Arcadia, 0007


Head office street address

Street address

410 Steve Biko Road
Arcadia, 0007


Head office visiting hours

Visit us

Mondays to Fridays
07:30 to 16:00


Medical emergencies
Emergencies netcare 911

Netcare 911

Tel : 082 911

Medihelp Customer Care
Customer care enquiries

086 0100 678 (General enquiries)

086 0100 678 (International)


Customer care call centre

Phone our Call Centre

Mondays to Thursdays:
07:00 to 17:00
Fridays:
08:00 to 16:00


Customer care fax

Fax:012 336 9540

Email:
enquiries@medihelp.co.za


Customer care claims

Claims

Claims submission:
claims@medihelp.co.za

Optometry claims:
info@ppn.co.za

Dental claims:
claims@dentalrisk.com

Membership enquiries
Membership enquiries contact details

Call Centre: 086 0100 678

Fax

012 336 9540

Email:

membership@medihelp.co.za


Click here if you are a member and want to access the Medihelp Member Zone.


Membership enquiries

Enquiries relating to your membership:

membership@medihelp.co.za


Membership enquiries new member

Request to register a new dependant or membership applications


newbusiness@medihelp.co.za

Hospital authorisation
Hospital authorisation

Tel: 086 0200 678

Fax: 012 336 9535

Email:

hospitalauth@medihelp.co.za


Hospital authorisation specialised radiology

Authorisation for hospitalisation, in-hospital services and specialised radiology


hospitalauth@medihelp.co.za


Hospital authorisation nursing

Authorisation for private nursing, hospice and sub-acute care facilities


hmanagement@medihelp.co.za


Hospital authorisation renal dialysis

Chronic renal dialysis and oxygen administered at home 


preauth@medihelp.co.za

Oncology
Oncology

Applications for oncology/cancer treatment

oncology@medihelp.co.za


Oncology medicine

Prime Network range

Dis-Chem Oncology

oncology@dischem.co.za

Medipost

oncology@medipost.co.za


Necesse

Medihelp network pharmacy


All other Medihelp options

Any pharmacy

Dental procedures
Dentistry

Dental Risk Company (DRC)


Tel: 012 741 5143

Fax: 086 687 1285

Email:

medihelp@dentalrisk.co.za

Optical services
Optical

Preferred Provider Negotiators (PPN)

Tel:

086 1103 529 /
086 1101 477

Email:

info@ppn.co.za

Website:

www.ppn.co.za

HIV/Aids programme and post-exposure prophylaxis (PEP)
HIV/Aids programme and post-exposure prophylaxis (PEP)

HaloCare

General enquiries

Tel: 086 0143 258

Fax: 086 570 2523

Email:
medihelp@halocare.co.za

Emergencies:
086 014 3258


Disease management

LifeSense (from 2019)

General enquiries

Tel: 0860 50 60 80

SMS: 31271 for call-back

Fax: 0860 80 49 60

Email:
enquiry@lifesense.co.za

Website:
www.lifesensedm.co.za


HIV/Aids email

Prescriptions & pathology

Email:
results@lifesense.co.za


HIV/Aids report fraud

Fraud line

Tel: 012 334 2428

Fax: 012 334 2428

Email:
fraud@medihelp.co.za


HIV/Aids medicine

Medicine


Dis-Chem Direct

Tel: 011 589 2788

Fax: 086 641 8311

Email:
direct@dischem.co.za


Medipost

Tel: 012 426 4000

Fax: 086 688 9867

Email:
life@medipost.co.za

Supplier Network

Supplier enquiries relating to network registration/deregistration

Report Fraud
Report fraud

Fraudline

Tel: 012 334 2428

fax: 012 334 2428

Email:

fraud@medihelp.co.za

Council for Medical Schemes

The Council for Medical Schemes handles all disputes between medical schemes and their members which cannot be resolved between themselves.


Medical aid council contact details

Tel: 086 1123 267

Fax: 012 336 9535

Prescribed Minimum Benefits (PMB)
PMB enquiries

Enquiries and registrations

enquiries@medihelp.co.za


PMB new registrations

Applications for chronic and PMB medicine

medicineapp@medihelp.co.za

Services to advisers

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