Contact us

Head office
Head office
Customer care
Customer care
Membership enquiries
Membership
enquiries
Advisers
Advisers
Health professionals network
Health professionals network
Medical emergencies
Medical
emergencies
Authorisations
Authorisations
Oncology
Oncology
Dental
Dental
Optical
Optical
HIV/Aids program & PEP
HIV/Aids program & PEP
Council
Council
PMB
PMB
Report fraud
Report fraud

Medihelp’s Member Zone

The Member Zone is an online self-service portal that gives you access to your Medihelp profile, claims, benefits and more, 24 hours a day, seven days a week. On the Member Zone, you can:

  • view and share your digital membership card with healthcare providers,
  • view a breakdown of services covered by your plan,
  • request pre-authorisation,
  • view available benefits,
  • register or deregister a dependant,
  • locate a network provider,
  • view your monthly contributions, and
  • submit and track claims.
Medihelp Head Office
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