Contact us
Medihelp Head Office
Postal address
PO Box 26004
Arcadia, 0007
Street address
410 Steve Biko Road
Arcadia, 0007
Visit us
Mondays to Fridays
08:00 to 15:00
Medical emergencies
Netcare 911
Tel: 082 911
Medihelp Customer Care
086 0100 678 (General enquiries)
+27 12 336 9000 (International)
Phone our Call Centre
Mondays to Thursdays:
07:00 to 17:00
Fridays:
08:00 to 16:00
Fax: 012 336 9540
Email:
enquiries@medihelp.co.za
Claims
Claims submission:
Fax: 012 336 9556
Email: claims@medihelp.co.za
Optometry claims:
info@ppn.co.za
Dental claims:
claims@dentalrisk.com
Membership enquiries
Call Centre: 086 0100 678
Fax: 012 336 9532
Email:
membership@medihelp.co.za
Click here if you are a member and want to access the Medihelp Member Zone.
Membership fees enquiries:
Fax: 012 336 9537
Email:
subscriptions@medihelp.co.za
Request to register a new dependant
newbusiness@medihelp.co.za
Hospital authorisation
Tel: 086 0200 678
Fax: 012 336 9535
Email:
hospitalauth@medihelp.co.za
Phone our Call Centre
Mondays to Thursdays:
07:30 to 16:00
Fridays:
08:00 to 16:00
Authorisation for hospitalisation, in-hospital services and specialised radiology
hospitalauth@medihelp.co.za
Authorisation for private nursing, hospice and sub-acute care facilities
hmanagement@medihelp.co.za
Chronic renal dialysis and oxygen administered at home
preauth@medihelp.co.za
Oncology
Applications for oncology/cancer treatment
oncology@medihelp.co.za
Tel: 086 0100 678
Fax: 086 0064 762
Oncology medicine
Prime Network range
Dis-Chem Oncology
oncology@dischem.co.za
Medipost
oncology@medipost.co.za
Necesse
Medihelp network pharmacy
All other Medihelp options
Any pharmacy
Dental procedures
Dental Risk Company (DRC)
Tel: 087 943 9618
Fax: 086 687 1285
Email:
auth@dentalrisk.com
claims@dentalrisk.com
medihelp@dentalrisk.com
Website
Optical services
Preferred Provider Negotiators (PPN)
Tel:
086 1103 529 /
086 1101 477
Email:
Website:
HIV/Aids programme and post-exposure prophylaxis (PEP)
LifeSense (from 2019)
General enquiries
Tel: 0860 50 60 80
SMS: 31271 for call-back
Fax: 0860 80 49 60
Email:
enquiry@lifesense.co.za
Website:
www.lifesensedm.co.za
Prescriptions & pathology
Email:
results@lifesense.co.za
Medicine
Dis-Chem Direct
Tel: 011 589 2788
Fax: 086 641 8311
Email:
direct.medihelp@dischem.co.za
Medipost
Tel: 012 426 4000
Fax: 086 688 9867
Email:
life@medipost.co.za
Supplier Network
Supplier enquiries relating to network registration/deregistration
Email:
GPnetwork@medihelp.co.za
Report Fraud
Council for Medical Schemes
The Council for Medical Schemes handles all disputes between medical schemes and their members which cannot be resolved between themselves.
Tel: 086 1123 267
Fax: 086 673 2466
Prescribed Minimum Benefits (PMB)
Enquiries and registrations
Applications for chronic and PMB medicine
Services to advisers
Medihelp’s Member Zone
Medihelp’s Member Zone is an online self-service portal which gives you access to your Medihelp profile, claims and benefits in a secure environment, 24 hours a day, seven days a week. On the Member Zone, you can:
- Check if your claims have been paid, and submit claims
- See a breakdown of services covered by your plan
- Request pre-authorisation
- Manage your personal information
- Register/deregister a dependant
- Search for a network provider
- View your Medihelp monthly contributions
- View/request your Medihelp membership card