Contact us
Medihelp Head Office
Postal address
PO Box 26004
Arcadia, 0007
Street address
410 Steve Biko Road
Arcadia, 0007
Visit us
Mondays to Fridays
08:00 to 15:00
Medical emergencies
Netcare 911
Tel: 082 911
Medihelp Customer Care
086 0100 678 (General enquiries)
+27 12 336 9000 (International)
Phone our Call Centre
Mondays to Thursdays:
07:00 to 17:00
Fridays:
08:00 to 16:00
Fax: 012 336 9540
Email:
enquiries@medihelp.co.za
Claims
Claims submission:
Fax: 012 336 9556
Email: claims@medihelp.co.za
Optometry claims:
info@ppn.co.za
Dental claims:
claims@dentalrisk.com
Membership enquiries
Call Centre: 086 0100 678
Fax: 012 336 9532
Email:
membership@medihelp.co.za
Click here if you are a member and want to access the Medihelp Member Zone.
Membership fees enquiries:
Fax: 012 336 9537
Email:
subscriptions@medihelp.co.za
Request to register a new dependant
newbusiness@medihelp.co.za
Hospital authorisation
Tel: 086 0200 678
Fax: 012 336 9535
Email:
hospitalauth@medihelp.co.za
Phone our Call Centre
Mondays to Thursdays:
07:30 to 16:00
Fridays:
08:00 to 16:00
Authorisation for hospitalisation, in-hospital services and specialised radiology
hospitalauth@medihelp.co.za
Authorisation for private nursing, hospice and sub-acute care facilities
hmanagement@medihelp.co.za
Chronic renal dialysis and oxygen administered at home
preauth@medihelp.co.za
Oncology
Applications for oncology/cancer treatment
oncology@medihelp.co.za
Tel: 086 0100 678
Fax: 086 0064 762
Oncology medicine
Prime Network range
Dis-Chem Oncology
oncology@dischem.co.za
Medipost
oncology@medipost.co.za
Necesse
Medihelp network pharmacy
All other Medihelp options
Any pharmacy
Dental procedures
Dental Risk Company (DRC)
Tel: 087 943 9618
Fax: 086 687 1285
Email:
auth@dentalrisk.com
claims@dentalrisk.com
medihelp@dentalrisk.com
Website
Optical services
Preferred Provider Negotiators (PPN)
Tel:
086 1103 529 /
086 1101 477
Email:
Website:
HIV/Aids programme and post-exposure prophylaxis (PEP)
LifeSense
General enquiries
Tel: 0860 50 60 80
SMS: 31271 for call-back
Fax: 0860 80 49 60
Email:
enquiry@lifesense.co.za
Website:
www.lifesensedm.co.za
Prescriptions & pathology
Email:
results@lifesense.co.za
Medicine
Dis-Chem Direct
Tel: 011 589 2788
Fax: 086 641 8311
Email:
direct.medihelp@dischem.co.za
Medipost
Tel: 012 426 4000
Fax: 086 688 9867
Email:
life@medipost.co.za
Supplier Network
Supplier enquiries relating to network registration/deregistration
Email:
GPnetwork@medihelp.co.za
Report Fraud
Council for Medical Schemes
The Council for Medical Schemes handles all disputes between medical schemes and their members which cannot be resolved between themselves.
Prescribed Minimum Benefits (PMB)
Enquiries and registrations
Applications for chronic and PMB medicine
Services to advisers
Medihelp’s Member Zone
Medihelp’s Member Zone is an online self-service portal which gives you access to your Medihelp profile, claims and benefits in a secure environment, 24 hours a day, seven days a week. On the Member Zone, you can:
- Check if your claims have been paid, and submit claims
- See a breakdown of services covered by your plan
- Request pre-authorisation
- Manage your personal information
- Register/deregister a dependant
- Search for a network provider
- View your Medihelp monthly contributions
- View/request your Medihelp membership card