Frequently asked questions (FAQ's)

How can we help you?

General

Understand the basics of how medical aid in South Africa works, who it's for, and why you need it.

Learn the key concepts behind medical aid.

Find everything you need to know about applying for medical aid.

Understand the differences between plans, what they cover, and how to choose the right plan for you.

See what benefits are available to you and how to make the most of them.

Find out how to manage your Medihelp membership with confidence.

Discover why members trust Medihelp.

Understand provider networks and how to find doctors and hospitals.

Learn when you need pre-authorisation, how to submit claims, and what to expect in the process.

Browse common medical aid terms used throughout our website and documents.