Protection of Personal Information Act (POPIA)

If you believe that Medihelp has used your personal information contrary to its Privacy Policy, you have the right, under the Protection of Personal Information Act, to lodge a complaint with the Information Regulator, but we encourage you to first follow our internal complaints process to resolve the matter.

If, thereafter, you believe that we have not resolved the matter adequately, you can contact the Information Regulator at:
The Information Regulator (South Africa), JD House, 27 Siemens Street, Braamfontein, 2017
Tel: 010 023 5207
Email:PAIAComplaints@inforegulator.org.za or POPIAComplaints@inforegulator.org.za

If you believe that Medihelp has not handled your enquiry satisfactorily, please first follow our internal complaints process to resolve the matter. If thereafter, you believe that we have not resolved the matter adequately, you can contact the Council for Medical Schemes (CMS), as Medihelp is a registered medical scheme and regulated by the CMS.

The CMS’ contact details are as follows:
Block A, Eco Glades 2 Office Park, 420 Witch-Hazel Avenue, Eco Park, Centurion
Customer Care Centre: 0861 123 267
Email: complaints@medicalschemes.co.za
Website: www.medicalschemes.co.za

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