Who we are
Medihelp’s value-driven mindset focuses on fulfilling your health and wellness needs with customised products and services for an individualised experience when you interact with us in terms of products, services, value and engagement.
Highest customer satisfaction in the industry
Medihelp was rated first in overall customer satisfaction in the 2018 South African Customer Satisfaction Index (SA-csi) for medical schemes.
Stability
Medihelp has more than a century’s experience in the medical schemes industry with a solvency level that is consistently well above the industry requirement. Self-administration allows for reduced administration costs and a hands-on approach.
Sustainable risk pool
Medihelp’s constantly growing customer base has an average age of 37 years, which contributes to a healthy risk pool. The Scheme remains one of the five largest open medical schemes in South Africa.
Always there for you
Medihelp ensures consistent interactive engagement and service delivery by being available to you on the platform of your choice whether it be email, live chat or on our various social media platforms. Click here for all our contact details and reach out to our dedicated team.
Putting you in control of your health
Medihelp’s various digital platforms give you instant access to your annual tax certificate, e-membership card, health data and you can even update your banking and contact details, submit and track claims and get hassle-free e-authorisation for hospitalisation.
Add value to your Medihelp experience
HealthPrint, Medihelp’s free online wellness programme, gives you a plethora of added value such as a digital health and wellness magazine, a pregnancy and baby programme, a weight-loss programme, access to Medihelp MultiSport for runners and cyclists and discount at HealthPrint partners. You can also download an emergency app to ensure you and your loved ones can be located in an emergency.
Products tailored for unique healthcare needs
Medihelp offers you a range of ten options, including comprehensive, savings and income-based options as well as a product for students and an affordable hospital plan.
Your Medihelp membership gives you access to:
- Full cover for 270 prescribed minimum benefits and 26 chronic conditions.
- No overall limit on hospital cover on all Medihelp options.
- Screening and preventive benefits on all Medihelp options.
- Added insured maternity and child benefits on the Prime benefit option range.
- Extensive private hospital and healthcare provider networks for lower priced options.
- Programmes for specific healthcare needs such as Chronic Care and back treatment.
and
- On Medihelp’s Prime range you only pay for two children younger than 18 years, the rest receive free cover.
- Children pay child dependant rates until they are 26 years old on most Medihelp options.