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Back treatment programme (DBC)


What is Medihelp’s back treatment programme?

Medihelp’s back treatment programme is offered at selected Document-Based Care (DBC) clinics across South Africa. This programme is a non-surgical treatment plan developed per individual by a multi-disciplinary team based on your unique clinical profile.


Who qualifies for the programme?

On all our benefit options, you and your dependants qualify for one back treatment programme per beneficiary at a DBC facility. You will undergo an assessment beforehand to see if you are eligible for the programme. (Please note: Some spinal injuries can only be treated with surgery. If the nature of your condition is such, you will not qualify for the programme.)


How does the programme work?

Eligible patients follow a programme of up to nine weeks, where an interdisciplinary team of doctors and medical practitioners, including surgeons, physiotherapists and biokineticists, collaborate to treat back and neck problems with specially developed equipment. The treatment improves the general flexibility of the spinal column and strengthens targeted back muscles, which relieves pain and lets you regain normal back and neck function.


How do I enter the programme?

  • Contact Medihelp at 086 0100 678 and request the contact details of your nearest DBC clinic to make an appointment.
  • At the clinic, you will undergo an examination to determine whether you are eligible for the programme.
  • If you qualify, the treating doctor will send Medihelp the necessary documentation to obtain approval.
  • As soon as approval is given, Medihelp will notify both you and the DBC clinic.


What happens after I get approval?

You will undergo an individual evaluation, after which your DBC doctor will compile a programme suitable for your unique situation. The programme extends over approximately six weeks, but the time might differ to suit your needs. You will also be required to continue to do prescribed exercises at home after you have completed your programme to maintain your condition.

Who pays for my participation in the programme?

The DBC clinic charges a global fee per patient for the programme, including your evaluation and six-week individualised treatment. If your participation is approved, Medihelp will pay the cost in full from your core benefits.

Can I only undergo the programme at a DBC clinic?

Yes. Participation in the programme will only be approved if you receive your treatment from DBC healthcare providers at a DBC clinic. This ensures that DBC procedures are followed exactly so that you can have the best possible outcome.

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