Kiss the phone goodbye! Medihelp makes medical aid easy

Did you know that Medihelp’s Client Care receives approximately 54 000 calls per month? That’s about 1 800 per day! Despite this flurry of activity, we still answer the phone in most instances in under a minute.

The three most common reasons members call are: claims (more than 30%), available benefits, and pre-authorisation. But all this can easily be managed with the press of a button on the Medihelp app or Member Zone!

Save time and money (remember, there are shared costs when you call Client Care) by doing your medical aid business online.

How to easily submit claims

Healthcare providers usually submit claims directly on behalf of members, but sometimes you need to submit a claim yourself. Here are three ways to submit claims - even dental (DRC) and optometry (PPN):

1. Medihelp member app: Take a photo or upload your account and proof of payment and submit.
2. Member Zone: Sign in and click on Submit a claim. Attach your invoice.
3. Email: Send your account and proof of payment to claims@medihelp.co.za.

Remember, you can also view your claims history on the Member Zone and Medihelp app.

Important: To ensure your claim is valid and processed quickly, make sure it complies with the Rules of Medihelp. Read more here.