Medihelp Medical Scheme has been around for more than a century, which makes us one of the most experienced medical aids in the private healthcare industry. Our size makes us large enough to remain competitive, yet small enough to treat each member as an individual. Medihelp’s wide range of plans have been tailored for varying healthcare needs and income groups to ensure that corporates, individuals and families all find the perfect healthcare cover for their unique needs.
In a rapidly changing and highly regulated environment, Medihelp has succeeded in providing sustainable healthcare cover by balancing quality cover and the cost of healthcare services through networks, whilst growing the Scheme with a younger profile member. Our claims-paying ability was rated AA- for the 11th consecutive year by the independent rating company Global Credit Ratings. This stable performance, coupled with a healthy reserve level of 29,56% (well above the statutory requirement of 25%), gives our members the peace of mind that their healthcare needs are in safe and reliable hands.
Medihelp is one of the few open medical aids in the country that is self-administered. Self-administration means that Medihelp doesn’t make use of a third party for the administration of the Scheme, allowing us to remain in complete control of the experience our members have when engaging with us. It also assists in keeping administration costs at an acceptable level.
Exceptional service and simplicity
Medihelp was rated first in overall customer satisfaction in the 2018 South African Customer Satisfaction Index (SA-csi) survey by members of Medihelp. Customer satisfaction will remain a top priority for Medihelp, with various traditional service platforms such as our Customer Care centre and online platforms ensuring uninterrupted service delivery. Medihelp’s self-service platforms provide service and support around the clock. These include Medihelp’s member app and secured self-service website, an app and website for medical scheme advisers selling our products, and a website specifically for service providers.
Medihelp’s free online wellness programme, HealthPrint, provides added value to members through programmes such as a pregnancy and baby programme. HealthPrint members can also enter all Medihelp-sponsored running and cycling events for free and benefit from special deals offered by HealthPrint partners, including short-term insurance products and a special offer on gym membership.
Want to find out more? Speak to an adviser who can help you choose the Medihelp medical aid plan that is best suited to your personal requirements.