27 Jun, 2025 - Medihelp

Medihelp redefines healthcare value

Medihelp redefines healthcare value

Medihelp channels R800m back to members and reports improved 2024 financial highlights.

Redefining affordable healthcare cover: Medihelp channels R800 million back to members

In a carefully considered move to support members during a time of global uncertainty, Medihelp Medical Aid made the decision in 2021 to absorb annual contribution increases – rather than passing them on to members during 2022. It was a time of profound uncertainty, when countless individuals lost their jobs, salaries were slashed, and families were forced into financial hardship. In the face of this adversity, Medihelp chose to stand by its members, easing their burden by not increasing membership fees when they needed support the most.

This strategic choice effectively reinvested R800 million back into members’ pockets, reaffirming Medihelp’s commitment to affordability without compromising long-term sustainability.

Actuarial projections indicated that, had the Scheme implemented industry-average increases, its solvency ratio would have reached 35,4% in 2025, demonstrating a solid financial foundation underpinning the decision. Medihelp continues to monitor and manage its solvency closely, and while the current level is marginally below the statutory 25% threshold, this is a temporary and actively managed deviation, supported by a focused financial recovery plan.

“These figures place our solvency in perspective and confirm that Medihelp remains governed with prudence, foresight, and sound governance,” says Varsha Vala, Principal Officer of Medihelp.

Since assuming leadership just over a year ago, Vala has championed a clear, values-led strategic agenda focused on resilience and relevance. Under her direction, Medihelp has made significant progress in areas such as:

Disciplined and sustainable member growth, prioritising quality over scale

Digital innovation and operational efficiency, enhancing access to care

Strengthened healthcare outcomes and cost controls, focusing on efficient expenditure

“We are not chasing scale for its own sake,” says Vala. “Our focus is on delivering quality cover, responsible stewardship, and a healthcare experience that gives our members true peace of mind.”

2024 Financial highlights

Medihelp’s latest financial results reflect the momentum of its strategic execution:

Relevant healthcare expenditure ratio decreased to 94% – a 6,8% improvement year-on-year, easing pressure on reserves.

Expenditure per average beneficiary grew by only 6%, showcasing effective cost management despite medical inflation.

“These results affirm our path-forward course,” says Vala. “Medihelp continues to evolve as a trusted, future-fit healthcare partner.”

In 2025, Medihelp is expanding its digital offerings, introducing new preventive care benefits, and forming strategic partnerships, ensuring members receive cutting-edge healthcare cover solutions.

“Our focus remains on delivering lasting value,” Vala concludes.

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