New Member Zone feature: Submit and track your enquiries

Take control of your medical aid enquiries with our new Member Zone feature! Now you can submit questions, track their progress in real time, and get faster responses – all from your phone, tablet, or computer.

Getting started

Step 1: Access the Member Zone

Log into your Member Zone account. If you don't have an account yet, you can register in just a few minutes. Watch this step-by-step video if you need help registering.

Step 2: Find General enquiries

Once logged in, scroll down to General enquiries on your home screen.

Submitting a new enquiry

Step 3: Choose your option

You'll see two options:

• I have an enquiry – for new questions
• Progress of my enquiry – to check on existing questions

Step 4: Fill in your details

Starting a new enquiry is straightforward:

• Select your enquiry type
• Fill in the details (be as specific as possible)
• Upload any relevant documents you have

Step 5: Submit and save your reference

Hit submit, and you'll instantly get a reference number. Screenshot this or write it down – you'll need it to track your enquiry’s progress.

Tracking your enquiry

Step 6: Check your status anytime

The best part is that you can check your enquiry status anytime. You'll be able to see:

• Whether we've received it
• If we're working on it
• When it's completed

No more guesswork! Enquiries are resolved as swiftly as possible, and you'll see updates in real time as we process them.

Important note

For urgent medical matters, please use our emergency lines.

Ready to try it?

Log into your Member Zone today and experience the faster, clearer way to get your questions answered.

We'd love to hear about your experience! Let us know what you think of the new General enquiries function by completing our feedback form when logging out of the Member Zone.

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