Exceeding all expectations

Earlier this year, Anneli’s mother, Anna, was diagnosed with achalasia , a rare disorder making it difficult for food and liquid to pass into the stomach. A medical assessment found that she required treatment from five different specialists for this rare disorder. As can be expected, this was a very uncertain and scary time for the family.

It was then found that Anna required quintuple bypass surgery – the most intricate heart bypass surgery performed on all five of the major arteries feeding the heart. After the surgery, Anna received extracorporeal membrane oxygenation (EMCO) and was admitted to ICU.

“All Medihelp’s information about her benefits and the authorisation processes to follow was so easily available on the app and the Member Zone. We received authorisation for every procedure within 24 hours and every single specialist was paid in full. What could have been a financial disaster, was avoided thanks to Medihelp.”

Unfortunately, Anna had to be rushed back to hospital a day after she was discharged because of complications. Again, Medihelp was there for her and her family every step of the way, helping to make an emotional and uncertain time for them just a little bit easier.

Anneli found Medihelp’s communication and efficiency very helpful. Every question was answered in full, and there was never a need to ask again or wait for a response – they received quick and helpful service from Medihelp in their time of need.

“We often wonder if we really need to pay so much for medical aid, but this year we realised how important it is after what Medihelp did for us. They exceeded all our expectations and made it possible for us to focus on my mother and our family instead of worrying about paying for her treatment.”