Real situations

When Lynn* was diagnosed with breast cancer in 2014, she felt that her world had fallen apart. As can be expected, news like this changes everything in an instant. She did not know what to do or how to move forward and stay strong for herself and her family through this devastating time.

Coming to terms with an uncertain future after being diagnosed with a dread disease is one of the most difficult things in life. For Lynn, it was faith, love and support that got her through it.

“I have always maintained that, with my medical history, I am alive because of God, my fantastic doctors and my medical aid.”

Dealing with a medical aid during an uncertain time like this can put additional pressure on someone who is already struggling to cope with difficult circumstances. But for Lynn, being a member of Medihelp was a massive help.

“Medihelp was with me every step of the way – from the call centre staff who were always very helpful, efficient and understanding, to accounts being paid timeously and fairly.

“I was also very grateful that there were no frills. I paid for medical aid and got medical aid. I didn’t get useless bonuses instead of cover for an MRI. I didn’t get useless incentives – just real medical aid, which is an absolute essential when you are in over your head.”

Although Lynn did not consider reconstructive surgery after her double mastectomy, she eventually decided to have it done and Medihelp paid for the procedure. It was only years later that she realised just how important and necessary it had been for her healing.

“I feel immense gratitude for having received real medical aid when I needed it most. Mere words cannot always express what a person is really feeling, so all I can say is thank you!”

*Not her real name