Double recognition for Medihelp

Medihelp, one of the five largest open medical schemes in the country, received double recognition for their dedication to financial advisers and members, respectively.

“Our peers celebrated us recently by selecting us as one of the top three product suppliers in the healthcare category of the 2023 FIA Intermediary Experience Awards. This award recognises the hard work, innovation, and commitment to continuously improve our service excellence to advisers,” says Johan Viljoen, Acting Principal Officer of Medihelp.

“Over and above our medical aid options that provide a solution for everybody, every pocket, and every life stage, we believe our digital platforms also play a major role when advisers choose to entrust their clients’ healthcare cover to us.”

Medihelp’s Adviser Toolbox, which was the first of its kind in the medical aid sector when introduced a few years ago, enables our business partners to move away from the paper-intensive and time-consuming way of dealing with claims, enquiries, and membership to your very own online platform where you can easily perform most functions.

Here’s what advisers can do on the Adviser Toolbox

• View clients’ debit order dates
• Submit claims on behalf of clients
• View subscription compositions and reconciliations
• View clients’ available benefits Download client lists
• Track progress of member enrolments

Corporate groups

Medihelp also makes it easy for corporate groups to do business with us. Based on their feedback and requirements, the platform has been enhanced so that corporate groups can:

• Complete and submit employees’ applications
• Track pending applications
• Register employees’ dependants and new-born babies
• Submit outstanding employee information
• Accept employee enrolment conditions
• Customise reporting to enable employers to make informed decisions about their employees’ health

Accolade #2 recognises Medihelp as #1

The second accolade is the top spot in the 2023 Ask Afrika Orange Index for client satisfaction. “We want to thank our members for voting for us. They are at the heart of Medihelp and we always act in their best interest.

“I do want to emphasise that even though we fully embrace the digital age, Medihelp will never lose the human touch. The fact that our advisers, our members, and our healthcare partners can still pick up the phone and press the green button, is what makes Medihelp stand out.

“Our service delivery has and always will be personal, no matter our stakeholders’ engagement preferences,” Viljoen concludes.

Medihelp is an authorised financial services provider (FSP No 15738).