10 Jul, 2024 - Thrive!
Self-service is all the rage
Self-service is all the rage
You no longer need to phone or email to get your admin done, whether during the workday or after hours. Our Member Zone is available 24/7! Use the platform to:
- submit or view a claim,
- download your income tax certificate,
- get pre-authorisation for procedures and treatments, or
- register or deregister a dependant right then and there.
|
Another great thing about the Member Zone? It allows you to view more information about your benefit plan and exactly what benefits you have. If you’ve already used some benefits, you can see what benefits are still available for the rest of the year. |
You can also easily update:
- your personal details,
- contact details,
- banking details,
- advisor details, and
- language preference.
Download or view your membership e-card to confirm your cover for your healthcare professional.
The Member Zone also has all the forms and documents you may need to do business with us, including:
- registering chronic and Prescribed Minimum Benefit (PMB) medication,
- interchanging between plans,
- registering a newborn baby,
- submitting proof of studies for MedMove, and
- extensive More about Medihelp documents explaining our services and procedures.
Our annual report and the Rules of Medihelp are also located on the Member Zone.
In the unlikely event that you cannot find what you are looking for on the Member Zone, you can also contact our different departments via the page.
