Membership

What are Medihelp’s banking details?

Medihelp Medical Scheme
Bank: ABSA
Branch: Arcadia
Account type: Cheque
Account number: 61 00 000 88
Branch code: 632005
Absa SWIFT code: ABSAZAJJ
Reference: Your Medihelp membership number
When using your membership number as reference, there’s no need to send proof of payment.

Why do my contributions increase annually?

Medical aid contributions increase each year due to rising healthcare costs, inflation, new medical technologies, and increased use of healthcare services by members. Our blog “Why do medical schemes need to increase contributions?” breaks down medical aid contribution increases.

Where can I get my medical aid tax certificate?

You can download your medical aid tax certificate by logging in to Medihelp’s Member Zone.

What information is on my medical aid tax certificate?

Your medical scheme tax certificate reflects:

• Your contributions to the Scheme from 1 March to 28/29 February
• Claims you paid yourself that the Scheme and its partners (DRC and Opticlear) did not cover
• Interest earned on your Medical Savings Account (MSA), if you have one
• Monthly contributions paid for you and each dependant on your plan

How do I reduce medical costs?

There are easy ways to keep medical costs down and avoid co-payments:

• Choose a plan that fits your needs
• Use network or designated service providers
• Opt for generic medicines
• Use your included preventive care benefits to avoid expensive health problems later
• Keep an eye on your benefit limits
• Pre-authorise procedures - Stick to your prescribed treatment plan, especially with chronic conditions

What happens if I cancel my medical aid?

If you cancel your medical aid, your cover will end after your 30-day notice period, and you will no longer have access to benefits. Any claims after cancellation will not be covered, so it’s important to ensure alternative arrangements to stay covered for unexpected healthcare expenses.

How much notice must I give before cancelling my medical aid?

Your notice must be at least one calendar month. A calendar month is from the first to the last day of a month, for example, 1 to 31 March.

When can I change my plan?

You can change your plan once a year during the annual plan change period. Medihelp will let you know when this window opens.

During this period, you can conveniently compare plans and submit your plan change request online through the Member Zone.

How do I add or remove a dependant?

You can quickly and easily add or remove dependants on the Member Zone, telephonically, or per email:

• Visit the Medihelp Member Zone and register your dependants online: Register or deregister > Register dependant/Deregister dependant.
• Download the registration form on the Member Zone.
• Phone Medihelp’s Client Care centre on 086 0100 678.
• Send an email to newbusiness@medihelp.co.za.

How do I check my available benefits?

You can check your benefits on the Member Zone.

Can I manage my plan online?

Yes, Medihelp is a tech-savvy medical aid that enables members to manage their medical aid online on the Member Zone. Use this self-service platform to access your membership card, manage your plan, claims, and benefits, update your details, and much more.

Where do I get my membership card digitally?

On Medihelp’s Member Zone or the Medihelp app.

How do I contact Medihelp’s customer support?

You can contact Medihelp through our call centre, email, or on the Member Zone.

When you log a query on the Member Zone, you can follow its progress in real time.